AI-Powered ITSM Governance · ITIL v4 Aligned

Replace 5 ITSM Roles
with One AI

AutoPilot is the intelligence layer for your Service Management Office — automating signals, predictions and governance decisions across Incident, Problem, Change and SLA in real time.

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50 free agentic runs included. No credit card required.

10+
AI-Predicted KPIs
5
ITSM Roles Automated
50 free
Agentic Runs on Signup
<30s
Time to First Insight
CAPABILITIES

Everything your Service Management Office needs, automated

Upload your ticket export and AutoPilot's AI agents instantly surface the intelligence that would take your team hours.

SLA & Risk Intelligence

Real-time SLA Health Score, MTTR benchmarking, and breach predictions before they happen.

SLA Health · MTTR · Backlog Pressure

Incident & Spike Detection

Automated P1 clustering, Major Incident probability scoring, and service volume anomaly detection.

Spike Signal · Major Inc Risk

Change & Problem Analysis

Change risk scoring, failed change impact assessment, and recurring pattern detection for Problem records.

Change Risk · Problem Patterns

Live Intelligence Feed

8-type real-time signal system: BREACH_ALERT, MAJOR_INCIDENT_RISK, CHANGE_RISK, CSI_OPPORTUNITY and more.

8 Signal Types

Executive Summary

CIO-ready governance reports generated in seconds. Download as a formatted report or share directly.

CIO-Ready Reports

AI Co-Pilot Chat

Ask AutoPilot anything about your live data. Escalation paths, prioritisation, ITIL guidance — all in natural language.

GPT-4o Powered
HOW IT WORKS

From raw data to governance in 3 steps

Upload Your Ticket Export

Drop any CSV export from ServiceNow, Jira, Freshservice or any ITSM tool. AutoPilot handles the rest.

AI Agents Analyse in Seconds

4 specialist AI agents compute 10 KPIs, detect spikes, score risks and generate intelligence signals simultaneously.

Act on Role-Tagged Recommendations

Every recommendation is tagged to the right SMO role — Incident Manager, Problem Manager, SLA Manager, Service Owner.

TRUSTED BY ITSM PROFESSIONALS

Built for Service Management Offices

AutoPilot is designed by ITSM Experts at MiaQuant — the team behind enterprise service delivery for global clients across FMCG, technology and financial services.

ITIL v4 Aligned
ServiceNow Compatible
Jira Service Desk
Freshservice
Any CSV Export
WCAG 2.1 AA Accessible
"AutoPilot gives our SMO the intelligence layer we've always needed. What used to take 3 managers and a weekly review now happens in under 30 seconds."
— Service Management Director, Global FMCG Enterprise
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